Booking Policy Overview
At Akarii Aesthetics, we value clear and transparent communication.
This Booking Policy explains the terms that apply to consultations, appointment requests, deposits, cancellations, rescheduling and payments.
Please review this information before booking so you understand what to expect and can make an informed decision about your appointment.
Booking & Deposit Policy
Consultations and First Appointments
All new clients begin with a consultation with our Registered Nurse.
This gives us time to understand your concerns, review relevant medical information and discuss what may be suitable for you.
If a separate doctor’s consultation is required, a $25 consultation fee applies. Any further service will depend on your individual assessment and the relevant clinical requirements.
Deposits
A non-refundable deposit is required to secure your appointment.
If you cancel or reschedule more than 24 hours in advance, your deposit may be transferred to a new appointment. If you cancel within 24 hours or do not attend, the deposit will be retained.
If we need to cancel your appointment, you can choose to have your deposit refunded or transferred to another date.
We understand that unexpected circumstances can arise, so please contact us as soon as possible if your plans change.
Returning Clients
Returning clients can book a review or follow-up appointment.
Depending on your current needs, any changes in your circumstances and the time since your previous appointment, a further consultation may be required.
If a new doctor’s consultation is needed, a $25 consultation fee may apply. We will let you know before confirming your appointment.
Payment
Full payment is required at the time of your appointment.
As recommendations and costs can vary between individuals, applicable pricing will be discussed with you following your consultation and confirmed before you decide whether to proceed.
Suitability
All services are subject to individual assessment.
If a service is not considered suitable for you, we may recommend a different option, suggest postponing it or advise against proceeding.
You are also welcome to ask questions and take time to consider your options before making a decision.
Your Questions
Find the answers you need about our services.
If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This gives us time to offer the appointment to another client.
If you cancel within 24 hours of your appointment or do not attend, your deposit may be retained. Please contact us as soon as possible if your plans change.
Rescheduling your appointment is straightforward. Simply contact us and our team will help you find another suitable time.
If you reschedule more than 24 hours in advance, your deposit may be transferred to the new appointment. Changes made within 24 hours may result in the deposit being retained.
Refunds are considered based on the individual circumstances.
If you have any concerns about your appointment, payment or experience with us, please get in touch. We will take the time to understand your concerns, review the circumstances and explain the options available
Appointment times vary depending on the consultation or service.
Most appointments take approximately 30 to 90 minutes. We will provide a clearer time frame when your appointment is confirmed.
Yes. Where relevant, we will provide aftercare instructions based on the service provided and your individual circumstances.
Please follow the guidance provided, and feel free to contact us if you have any questions following your appointment.
Not sure where to begin?
That’s exactly what a consultation is for.
At Akarii Aesthetics, your first appointment is a relaxed, one-on-one conversation with our Registered Nurse. We’ll take the time to listen, answer your questions and understand what matters to you before discussing the options that may be suitable.
There’s no pressure and no one-size-fits-all approach, just thoughtful guidance centred around you.
Ready to start the conversation? We’d love to meet you.